2010
07.26

The DMOZ Open Directory Project is a great place for your website and web pages to be listed. Google and the other search engines consider DMOZ an authority website, and a link from there to your site will help give your site more authority.

In fact, Google has so much respect for DMOZ that they’ll sometimes use the DMOZ description of your site or page as the search snippet (the chunk of text under the main link to your site) in their search engine results pages (SERPs).

This is fine if your site has a good description on DMOZ. But, it can become a problem when you want Google to use the meta-description that you’ve specified for the page. After all, many of us will spend a good amount of time crafting the meta-description that we want searchers to see as the snippet.

Block the DMOZ description

However, it’s easy to make sure Google never uses the DMOZ description as a search snippet for your site. Just put the following code into your website’s pages <head> section:

<meta content=”noodp” />

If you want to control search engine snippets for all of your website’s pages, it’s best to add this code to every page on your site.

2010
05.06

Lots of people are bigging up the role of social networking services in this year’s election.

I have to admit, I was dubious to begin with. But services like Facebook and Twitter have been buzzing with pre-election opinions and gossip, and lots of political parties and politicians are using social networking effectively.

Eastleigh’s PPCs on Twitter

On Twitter, I decided to follow three of my local constituency candidates – Chris Huhne (Liberal Democrats), Maria Hutchings (Conservative) and Leo Barraclough (Labour) – to see what they had to say and to see how they use Twitter to engage with voters.

After following them for a few weeks, here’s what was good and what was bad. And my tips on how they could use Twitter better.

Join the conversation

Don’t just use Twitter as a soapbox for your thoughts and opinions. Make sure you get involved in the conversation too.

For example, a quick look through Chris Huhne’s feed reveals no @ replies (conversation) with anyone else (bar a ‘Twitterview’ he did with Channel 4’s Krishnan Guru-Murthy). It’s almost a similar story on Maria and Leo’s feeds.

The Eastleigh constituency is tight (500-odd votes in it in 2005). So engaging with your followers is the digital equivalent of canvassing on the streets and knocking on people’s doors, and could mean the difference between winning and losing those key votes.

Focus on your strengths

Leo Barraclough’s Twitter feed consists of tweets such as The Tories will wreck this country and UKIP’s leader is a joke and an embarrassment.

Fair enough, that’s his opinion and if we agree, they are reasons we might note vote Tory or UKIP. But we’re on Twitter, not at the Labour conference – give us reasons to vote for you. Not why we shouldn’t vote for your rivals.

Back up your tweets with extra info

Tweets are restricted to 140 characters, but that doesn’t mean you can’t provide links to further information to back up what you’re saying.

On April 21, Maria Hutching tweeted that she was ‘off to meet local residents who are furious about the latest Lib Dem attempt to wreck a green field space’.

This tweet interested me, and I wanted some more information. So a link to an article or blog post with more details would have been useful. (I should also add that I asked her directly on Twitter for more info and didn’t hear back).

Again, providing this information could be the difference between winning and losing key votes.

Also remember that Twitter doesn’t have to consist of numerous ‘mini-blogs’. You can also use it as a feed for your website’s news section or blog to push content to a wider audience.

The personal touch

We constantly hear how voters want to be able to identify with politicians. So adding the ‘personal touch’ to tweets is a great way for the public to get to know you.

To be fair, Maria Hutchings has added a personal touch with tweets about her family life. And Chris Huhne has tweeted about his visits to local restaurants.

So why not take it a step further? You could use Twitpic to post up images of life on the campaign trail. Or integrate a location-based social networking service like Foursquare into your Twitter feed so we can see where you are on the campaign trail in real-time.

Don’t stop now

Since the last election the Liberal Democrats have been in touch with me regularly with letters and branded community magazines. But I don’t think I heard from the other parties until the election was announced.

So, once the 2010 election is over, continue to stay in touch and engage with the public through social networking as well as traditional media. And be ready to try even more ways of digital communication – who knows what social networking services we’ll be using by the time the next election comes around?

2010
03.27

If you’ve got a small business website, there’s a good chance you wrote the content yourself. And it’s likely you don’t update the copy (words) on key pages very often.

Here are 6 DIY ways to freshen up your website’s content to make it more readable.

1. Break up content with sub-headings and short paragraphs

When we read a web page, we usually scan through content looking for key information. So if your content is bunched up in big chunks of text, your customers are less likely to get the information they need.

Instead, use short paragraphs based around one idea per paragraph. Paragraphs of just one, two or three sentences are fine for web copywriting.

Then break up your content further with sub-headings to help your users scan the page more easily.

2. Use ‘I’, ‘us’ and ‘you’

When writing avoid referring to yourself and your customers in the third person. Instead, use personal language like ‘I’, ‘us’ and ‘you’.

Read these two examples - who would you rather buy from?

The company is very sorry but can’t send the packages to customers until December 21st.

We’re very sorry but we can’t send the packages to you until December 21st.

3. Use simple words

Review the words you’ve used in your content. Are they are simple as they could be? Have you used jargon or ‘corporate speak’?

This doesn’t only go for words you use to describe your business and services. Make you have used the shortest most simple version of every word.

Consider these examples:

  • Demanding vs Hard
  • Utilise vs Use
  • Approximately vs About
  • Discover vs Find

4. Start with your conclusion

People will visit your site for information, to buy your products, or to make an opinion about your services.

So include the most important information on a page near the top. That way it’s no big loss if they don’t read the whole page – they get the most important information right away.

For example, if a page is about the areas your company covers, that information should be in the first paragraph. Any additional information can then follow.

5. Link to other pages

Link to other pages on your site if appropriate. For example, if you talk about delivery options or particular services on your page, link to relevant pages using those words. (The words you use in a link  are called ‘anchor text’.)

Just make sure you avoid words like ‘click here’ that don’t describe the content of the page you’re linking to. It’s an SEO copywriting no-no and bad for accessibility.

6. Read out loud

When you’ve finished re-writing your content, read it out loud. You’ll find out straight away if something needs some extra commas or a rewrite.

2010
03.03

When you do a search on Google, you get your search results almost instantly. So how does Google trawl through the billions of pages on the web to deliver such quick results?

To rank your web pages in their search engine results pages (SERPs), Google has to do 3 things:

  1. Crawl your web pages
  2. Index your web pages in its database
  3. Decide how relevant your web pages are

Crawling your pages

Google sends out a computer program called a spider to index new and updated pages on the web. The spider (called Googlebot) is controlled by other computer programs. These programs decide which pages to crawl and how often.

The spiders start by crawling pages they have visited before. They also detect links they find on these pages and add them to the list of pages to crawl.

Indexing your pages

The spider processes information on each page it crawls, and stores it in Google’s index – a massive database of all the websites and web pages Google has crawled.

Google indexes all the words it sees on your site and where the words are. It doesn’t just index the ‘visible’ words you see on the page – it takes note of things like title tags, meta-description, file names, and the words used in links (anchor text) and much much more.

Google can’t index all types of web pages. For example, it struggles to read content in Flash and Javascript, and cannot read text in images.

Relevancy

So, when you do a search on Google, most of the hard work is done. Google just dips into its databases, finds all relevant pages and then ranks them by what pages they think are most relevant to your search query.

Google uses over 200 ranking factors to decide how to rank your web pages. Anything from the country where your website is hosted, to the words used around links to your website, can affect your ranking.

2010
02.24

A web page’s title (title tag) is probably the most important on-page factor that Google will look at when it decide to rank a page.

But title tags are not only important for SEO. They affect how users interact with your site, and can mean the difference between someone clicking through to your site, or visiting one of your competitors instead.

Read on to find out what a title tag is, and why it’s important not to ignore them on your website.

So what is a title tag?

Right click on this web page and (depending on your browser) choose ‘view source’.

Now look for the words between the  <title> and </title> tags in the HTML code. This is the page title – commonly known as the title tag.

Where will I see a page’s title tag?

As well as in the page’s HTML code, you’ll see the title tag in the following places:

1. In your web browser, usually at the very top above the toolbar:

Title tag browser example

The title tag for this site in the Firefox browser

2. In the search engine results pages (SERPs):

Title tag in Google SERPs

The title tag for this site in Google

3. The title tag is also usually the default title when you bookmark  a page on your web browser, and on online bookmarking services like Digg and Delicious.

Title in Chrome bookmark

The title tag for this site when saving a bookmark in the Chrome browser

Title example in Delicious

The title tag for this site is included by default when saving a page in Delicious

As you can see from these examples, the current title tag for the home page of this website is SEO, Web Copywriting & Internet Marketing Tips | Tom Hallett, Southampton, Hampshire.

Why is the title tag important?

There are 3 main reasons why you need to spend time on your web page title tags:

1. Title tag text will be the link text to your site from the search engine results pages and other places where your site is bookmarked. So they need to entice people to click through to the page.

2. Google and the other search engines place great importance on the content of your title tags when they decide how to rank your website. So they need to include important words that sum up the content of the page effectively.

3. The title tag is the first thing that appears when a web page is loading. So it can reassure users that they are on the right page as soon as the page starts to load up. And, it can keep users on your site if the page is slow to load. If the first thing they see is ‘untitled page’ they’ll more likely to click on the back button.

2010
02.15

If you run a small business website, it’s likely you’ll write a lot of your own copy (words). But are you making the most of the opportunity to get found in the search engines?

Here’s some top tips on writing with SEO (search engine optimisation) in mind. And it’s not as hard as you’d think.

Use your customers’ words

Before you write or rewrite a web page, do some research to find out what words your customers are using. You might call a spade a spade. But they might call it a shovel.

Ask current customers, see what words your competitors are using, and take advantage of Google tools like the Keyword Tool and Insights to compare search volumes and get ideas on alternative words and spellings.

Write naturally

There’s nothing worse than a web page stuffed full of keywords so it doesn’t make sense to humans – and the search engines know that.

So write naturally with your customers – not the search engines – in mind. By all means, mention your keywords when you have to. And use plurals and synonyms to attract searches on variations of your keywords.

Remember titles…

As the copywriter, you don’t just need to think about the words on the page – you also need to write your web page title tags.

The title (also known as the title tag) appears between the <title> and </title> in the source code of your page (try right-clicking on any web page and selecting ‘view source’). In most web browsers you’ll then see this title in the very top of your browser (in the grey bar in Internet Explorer 7).

The title is also the link to your site in the search engines results pages (SERPs). So make sure it describes your page and entices potential customers to click through to the page.

The title of a page is probably the most important on-page (i.e. within your control) factor that search engines take into account when deciding if a page is relevant to a search query. So make sure it includes important keywords and is unique.

…and meta-descriptions

The meta-description lives between the second set of speech marks in the <meta name=”description” content=”This is your meta-description”/> part of your page’s source code.

Most search engines don’t use it as a ranking factor. But they’ll show it in the SERPs if they think it’s relevant to a particular search query. So spend some time writing a good meta-description that includes variations of your keywords and other information that will entice users to click through. But don’t make it too long – 2 sentences is usually enough.

Add content regularly

Regularly adding new content to your site is a great way to get ahead of your competitors in the search rankings.

Each time you add a new content-rich page to your site, you are increasing the chances of your site being found by new variations of keyword and key phrases.

For example, in the last few weeks this site has been found by these key phrases in Google:

  • Overuse of capital letters
  • Can search engines read capital letters
  • DIY SEO Google Maps

Now, these are not keywords I have targeted when writing content for the site. But by regularly adding content, I’ve been found by these and many other ‘long tail’ phrases.

Each phrase may only amount to 1 or 2 visits. But times that by all the other variations of keywords and phrases, and it can add up to a lot of search traffic.

Regularly adding new content also tells the search engines to come back and crawl your site more often. This then leads to more authority, when they see fresh relevant content added on a regular basis.

Be an authority figure

If you run your own business, you’re probably an expert in your field. So share your knowledge on your website.

Not only will you get known as an authority in your industry. Good useful content will also attract inbound links from other websites – ‘votes’ for your website in the search engines’ eyes.

Or offer to write guest articles on other relevant blogs and websites in exchange for a link back to your site in the article. Another great way to get good inbound links to your site.

2010
02.02

Does your company have a Google Maps business listing in the Google local business centre? If not, you’re missing a trick.

A listing on Google Maps is totally free and is a great way to for people to find you. And you don’t even need a website to get listed.

Changing times

We’ve all changed how we look for services. A few years ago, the local telephone directory or yellow pages was the first place we looked when we needed to find details about a business. Now, the web is our first port of call. And naturally, Google is the site we go to first for info.

Having your business listed on Google Maps means you’ll get found for relevant searches from potential customers. Not only in Google Maps, but on the main search engines results pages too for some searches. For example, do a search for builders in Sherborne and you’ll get a map like this:

Sherborne Builders Map

You’ll notice that some of the listings don’t even have a website. But they all do have that all important contact number. And more information is available when you click through to the maps listing.

If your website also appears in the search results below, that’s 2 places on the page where potential customers can access your services.

Claiming your listing

You might find that your business already has a Google Maps listing. If that’s the case, Google is probably using information about your company from another website such as Yell.com.

But don’t fear – you can claim your listing by signing up, claiming your listing and then amending the current details. Google will then send a postcard to the business address with a PIN number. When you get the postcard, just log into your account and enter the PIN.

2010
01.18

Traditionally, we’re all taught to use capital letters (upper case) in titles and names (proper nouns), as well as at the start of sentences. And, most people write things in CAPS if they want to draw attention to it.

This is all very well in print – but capital letters just lose their appeal on the web because they’re hard to read.

However, this doesn’t mean we should ditch them – just cut down on their use in your web copywriting.

What’s the point of capital letters?

Capital letters are supposed to draw the eye to the start of something important. That’s why we should use them at the beginning of sentences and in names.

But overuse them and the web reader starts to get confused:

  • Which bit is important?
  • Is that a name?
  • Why is that capped?

It’s especially confusing if your site has links and navigation on most of the pages – use too many caps, and your users won’t be sure what to click on next.

Capital letters also take longer to read than lower case – so Something Like This will take longer to read than something like this. And we all know how web users like to scan a page and get what they want quickly.

That’s why think we should use sentence case for all web content, including headings and links. Unless of course it’s a proper noun like Thomas Hallett – it’ll look odd otherwise. And we don’t want to upset the traditionalists too much!

ALL CAPS

I think we should also avoid using ALL UPPER CASE. Even for titles and section headings. Because:

1. IT DOESN’T LOOK VERY GOOD, and

2. IT’S HARDER TO READ (see?)

This is because we can tell what a word is by its shape. And capital letters don’t have a distinctive shape at the top and bottom – so they all look the same when you look at them quickly.

Some web writing gurus will say that using ALL CAPS for some content is ok. And after experimenting with title case text for the main navigation links on this website, I have to agree – the navigation (home, about me etc.) looks much better in caps. But it depends on the design of your site – I always recommend using sentence case where you can.

Using caps in page titles

Ok, I know it sounds like I hate caps. But I do have a habit of using Title Case in page titles (the bit right at the top of your web browser which uses the <title>tag in the source).

This is because this bit also appears on the search engine results pages and somebody once told me that using title case here can increase click-throughs from a search engine results page (SERP) ever so slightly.

Which reminds me, I must test that out…

2010
01.09

Bad weather closed schools, offices and workplaces across the Southampton area this week.

As a result of the snow I’ve seen lots of businesses putting special messages on their website home pages warning customers of reduced opening hours, longer delivery times, unmanned phones and closed offices.

Quick and easy access

This is all very well if you can get in the office and easily update your site. But in my experience, many small business websites are not set up to allow quick and easy page editing – in many instances they have either no easy access via a CMS, or only have access to product or catalogue pages, or pages that are updated regularly.

There’s also a question of design – will a special message or announcement fit easily into your home page layout?

So in many instances, you’d have to ask your web developer to update the page. This usually costs money and time even if it’s a relatively simple job.

A Twitter widget could be the answer

Twitter is potentially a great way to keep in touch with customers and keep them updated. But you can also use it to keep your website updated by adding a Twitter widget to your site.

A widget is basically a chunk of code you can add to your site, which is updated every time the source (this case, your Twitter feed) publishes new content.

Here’s an example of a Twitter widget for my Twitter feed which I’ve embedded in this post:

Here’s another example of a Twitter widget in action on the Velvet Buses website (a bus company based in Eastleigh). See the widget in the left-hand menu on each page.

If you’re not very tech-savvy, you’ll probably have to ask a web developer to add it to your home page. But once it’s there, it will update each time you update your Twitter feed. And the beauty of Twitter is that you can update from anywhere as long as you have access to a web connection. You can even text your updates to Twitter – handy if you’re stuck in a snow drift on the way to the office.

Engage, engage, engage

Of course, with Twitter and other social media, you can’t just set up an account and hope for the best.

And while keeping customers up to date with company news is one good use of Twitter, you have to actively participate in conversations and engage with the Twitter community to get the best out of it.

2010
01.03

If you have a small business, you may not have the time, resources or the budget to start a full-on SEO campaign for your website.

Here are 4 ‘do-it-yourself‘ ways you can make your website more visible in Google. Although these actions will take some (minimal) time to implement, you should be able to do them yourself without the need for extra resources and costs such as web developers. (I’ve mentioned where you might need extra skills or the services of a web developer.)

1. Make sure your page titles are unique

The title is the text in the source of each of your web pages between the <title> and </title> tags. The title then appears in the top of your web browser like this:

An exmaple of a title tag in a web browser

It also appears in the search engine results pages (SERPs) as the link to your site like this:

An example of a title tag used in a SERP

It’s important that all pages that have been indexed by Google (i.e the pages that Google has access to) all have unique titles.

To find out what pages have been indexed and if there are any duplicates you can do a manual search of your site by typing site:yourURL into the Google search box (for example site:http://thomashallett.co.uk). You can also use Google Webmaster Tools – log in and go to ‘diagnostics’ and then ‘HTML suggestions’. Webmaster Tools will tell you if it sees any duplicate titles on your site.

If you don’t have a content management system (CMS), it’s usually quite easy to update the title tags on your site without the need for a web developer – you just need access to the page files via an FTP client (your website hosting company should be able to give you your FTP login details).

Then:

  1. Save the file you want to update on your PC.
  2. Save a backup copy (in case you mess anything up).
  3. Open the file in a text editor like Notepad.
  4. Find the text between the <title> and </title> tags and amend to something unique, then save.
  5. Replace the old file in your FTP client – your changes will now be live.

If you don’t feel confident accessing your files through an FTP client you could make a list of the pages you want to change then ask your web developer to send you the files. Then once you have made the changes they can do the last step, although they may charge for this.

2. Appear in ‘local’ searches

Ensure you have an up-to-date Google Maps listing for your business, especially if you cover specific local areas.

A listing on Google Maps is like an entry in the Yellow Pages. It means your business has a chance of being found when a potential customer does a related search on Google Maps. Google also sometimes display maps listing in their main search engine results pages (SERPs) giving potential customers another way of finding information about your business and accessing your website. If you have several offices or locations, include a Google Maps listing for each one.

If you have a .com website, you can also set your ‘geographic target’ in Google Webmaster Tools – go to ’site configuration’ then ’settings’. So if you serve only the UK, set the geographic target to ‘United Kingdom’.

To improve your site’s visibility on Google for local search queries, you can also do the following although you may need help from a web developer depending on your skills and your content management system (CMS):

  • Include a footer with your business’s address and nearby locations – for example: ‘Based in Southampton, we also cover Totton, Chandler’s Ford, Eastleigh, Hedge End and Fareham’.
  • Make sure your site has a ‘contact us’ page or similar, again with your address details and areas you cover.
  • Try to mention your location and areas you serve in the title tag and main body of text on your home page and other relevant pages. For example, if you are a pub in Southampton, the title of your main page might be: <title>Real Ale Pub | The Nag’s Head in Southampton, Hampshire</title>

3. Make sure your home page isn’t duplicated

Do the site:yourURL search again on Google.

Sometimes you’ll find that Google has indexed two or more versions of your home page – for example, if different versions of the page exist at http://www.yoursite.co.uk, http://www.yoursite.co.uk/home and http://yoursite.co.uk, Google could index all of them. This means that any of these URLs could be used by other sites to link to your home page. So the SEO benefits of having links to your home page (‘votes’ in Google’s eyes) could be diluted across each version of the page as Google will see each version as a unique page.

Ideally you’ll want to set up a permanent 301 redirect to the page you want Google to index as your home page. But this will usually involve some work by your web developer. And some of the smaller web hosting companies don’t allow you to set up a 301 redirect.

Instead you can add the canonical tag to your home page. As with amending your page titles above, you’ll need access to your home page’s main file via FTP. Then:

  1. Save the file you want to update on your PC.
  2. Save a backup copy (in case you mess anything up).
  3. Open the file in a text editor like Notepad.
  4. Find the <head> section in the code. It should be near the top of the document and will start with <head> and end with </head>
  5. Somewhere in the <head> section, add <link rel=”canonical” href=”http://www.yoursite.co.uk” /> (with www.yoursite.co.uk being your preferred URL for your home page).
  6. Save, then replace the old file in your FTP client – your changes will now be live and Google will use your preferred URL as the page to index.

4. Ask for inbound links

You probably know that link building is an important part of an SEO campaign. And you’ve probably heard that getting good links can take a lot of time and effort.

But this doesn’t meant you can’t do your own link building. Ask for links from other websites and businesses you have good relationships with.  For example, customers, suppliers and other local websites such as your local Chamber of Trade & Commerce or community websites.

Links like this will help your rankings and potentially deliver new business opportunities.